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Terms & Conditions

Delivery Information

When you place your order, you will receive a confirmation notice which usually means your good are in stock. We endeavour to deliver items in stock within 3-7 working days, although please allow up to 15 working days during very busy periods. Where it is likely that an item could take longer than 7 working days, or is temporarily out of stock, we will advise you of our expected delivery date.

We apply a standard postage & packing charge of £3.50 GBP per delivery for the UK.

For deliveries to Europe, our standard postage & packing charge is £8.50 GBP per delivery and for deliveries Worldwide, £12.50 GBP.

Please note the postage & packing charges quoted for outside of the UK, covers parcels up to and including 500 grams (0.5 kilo) only.

We reserve the right to adjust these charges should your ordered products weigh more than 500 grams. In the event your parcel does weigh more, we will advise you of the revised charges by email to obtain your agreement before proceeding with your order.

UK: Please note deliveries are Monday to Friday during normal business hours. Saturday delivery can be arranged at an additional charge - please call for details.

All deliveries must be signed for.

Returns Policy

We are committed to providing you with quality products and excellent customer service and we hope you will be delighted with your purchase. However, you may return any unwanted item to us within 7 days of receipt for a full refund providing the following conditions are met.

The items:-
- must be returned to us unused and in the original packaging
- must be complete and in perfect condition.

Palm Boutique shall not take responsibility for any returned goods until they are received by us, in the perfect unused condition described above, nor shall we accept responsibility for returned goods damaged in transit. We therefore, strongly advise that you ensure all products for return are properly packaged with appropriate labelling (i.e. Fragile etc.). Return goods must be returned to Palm Boutique to the returns address as advised on your invoice, using one of the Royal Mail registered services. Simply take your return package to your local Post Office, and ensure you ask for a proof of posting receipt. You may also wish to consider purchasing the enhanced insurance cover option if applicable. We regret that we cannot refund the return postage costs unless the item's is at fault.
Please note that for hygiene purposes, we have a non-refund policy for all toe rings & earrings, unless the item is faulty.

In the unlikely event that any item is faulty or damaged when received, please notify us by telephone immediately - we will refund the price paid for the item's and the reasonable cost incurred by you in returning the goods. Where an exchange is requested for faulty or damaged goods, we will be happy to send this to you free of delivery costs.

Palm Boutique shall not accept items for return where;
a) the purchase date took place more than six months ago and/or
b) the items have been damaged accidently or by misuse.

Palm Boutique
1st Floor, Unit 3
Dronfield Court
Wards Yard
S18 1NQ
(Please do not send unsolicited mail)

Description of products

We take great care to ensure product descriptions and specifications are accurate at the time of going to press. However please note that any dimensions provided are approximate and colours can sometimes appear different dependent upon your computer, screen, mobile device, system or software used by you when viewing the website. If you are unsure about colour, style, size etc. of a product when deciding to make a purchase, please do call us and we will be happy to discuss and help you make the right choice.

Privacy Policy / Cookies / Mailing List / Promotions

This privacy policy sets out how Palm Boutique uses and protects any information that you give when you use this website.

Palm Boutique is committed to ensuring that your privacy is protected. We take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.

This policy was last updated in line with the General Data Protection Regulation (GDPR) (EU) 2016/679, effective from 25th May 2018.

Personal Information.
The information Palm Boutique receives from its customers is solely used for the purpose of administering customer orders, unless the customer has "opted in", to receive additional services, offers and promotions.

If you join our mailing list and later wish your details to be removed, please either e-mail us or use "unsubscribe" on our newsletters and your details will be removed.

We do not sell, distribute or lease your personal information to any third parties.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes, product selection or wish lists, by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website experience. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Payments and Credit Card Security

We currently accept Visa, MasterCard, Visa Debit/Delta, Solo, Switch Maestro and PayPal.

All prices quoted on this website are accurate at the time of publication and are quoted in GBP pounds sterling (£) and exclude postage / shipping charges.

For European orders, any customs or import duties, charges & taxes levied once the package reaches the customer's destination country will be the responsibility of the customer.

At Palm Boutique, the security of your data and information is very important to us and we use GeoTrust solutions (GeoTrust SSL certificate) to secure our online transactions, which provides up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can be rest assured that communications between your browser and this site's web servers are private and secure.

GeoTrust is the world's second largest digital certificate provider. More than 100,000 customers in over 150 countries trust GeoTrust to secure online transactions and conduct business over the Internet.

When you place an order using our online ordering facility, all the form data submitted i.e. Name, Address, Basket details, is fully encrypted before being passed to the Secure Payment System (Braintree). This ensures the data cannot be retrieved by any other party during transfer between the two sites. The Braintree Secure Payment System provides a secure environment that goes above and beyond industry security standards and guidelines and ensures your data remains secure throughout the purchase process.

The Secure Payment System used by this website is designed so that we do not have to hold sensitive information on our site.

Intellectual Property/Trade Marks & Copyright

The contents of these website pages, including but not limited to company & business names, logos, designs, images, photographs and pictures and all written materials (save for those belonging to our suppliers, in use by their agreement) are the intellectual property of Palm Boutique and reproduction in any form is strictly prohibited.

To send us a message use the website contact form on our Contact Us page.

Any questions not answered here please visit our Frequently Asked Questions page.

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Palm Boutique accepts Visa, Visa Electron, Visa Debit, Mastercard, Maestro and PayPal